HFES Publications Order Policies
HFES can usually process your order within two business days following receipt
of payment. Delivery method in most cases is UPS ground, unless a post office
box address is provided (then the order is sent via U.S. Postal Service mail or
airmail). Expedited shipping options via UPS are available at additional cost
when you order on line (next-day, 2-day, or 3-day air).
For special shipment requests (e.g., FedEx or other courier with billing to the
recipient's address), please place your order by phone - 310/394-1811.
Orders shipped to addresses in California will automatically include California
sales tax, except for periodicals such as Human Factors or Ergonomics in Design.
Orders are shipped when payment is received. When ordering on line, you may
either provide credit card information (AMEX, VISA, or MasterCard) for a secure
online purchase or indicate that you wish to pay by check. When your check is
received, your order will be completed and processed for shipping.
Institutions that require a pro forma invoice prior to placing an order may
request the invoice by contacting HFES at 310/394-1811, fax 310/394-2410, or
Subscriptions to HFES periodicals (e.g., Human Factors) are for the calendar year. If you wish to cancel a periodicals subscription, note that a partial refund will be made for cancellations received before any issues are sent via mail or posted on the Web (less $50 for processing). Refunds are not made when subscriptions are canceled after the first issue has been delivered via mail or electronically.
Returns are not accepted unless (a) the materials ordered were received in
heavily damaged condition, rendering them unreadable; and (b) a request for
return is placed by phone, fax, or e-mail prior to shipment back to HFES.
Academic Examination Policy
Course instructors receive one free examination copy with a prepaid order for four or more copies of any book or standard. To place an order, contact HFES at
email@example.com, 310/394-1811, fax 310/394-2410.
HFES books, standards, and best practices guidelines are available at the
following discounts to individuals and institutions:
3-10 copies: 10%
11-20 copies: 20%
21-30 copies: 25%
31+ copies: 35%
Discounted prices are automatically applied when you place an online order for